Take the test: http://www.5lovelanguages.com/profile/apology/
I first heard about these 5 languages of apology when I attended the American Association of Christian Counselor’s 2008 East National
Conference in Orlando. It makes so much sense that people hear ‘sincerity’ of an apology based on different underlying concepts, phrases, and cues that fit their personality, culture, and/or upbringing. An awareness of this can greatly help in communication.